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Rechtlicher Hinweis / Datenschutzpolitik

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PRIVACY POLICY /  PROTECTION OF PERSONAL INFORMATION

For the delivery and administration of the information we send our guests, we may use the American email marketing tool called Mailchimp, which will have access to your information, and under no circumstances will share the information with third parties, nor will they use the information to contact you. Their privacy policy can be found on the following link http://www.mailchimp.com/legal/privacy/

MailChimp
Privacy Department
512 Means St., Suite 404
Atlanta, Georgia 30318. USA

MailChimp is adhered to the Safe Harbour Protocol, mechanism by which it promises to meet minimum safety requirements by European legislation regarding the treatment of personal data. Your information will be stored and processed in a file called "email marketing clients" whose owner Inversiones Hoteleras Playa del Duque S.A. and Inversiones Turísticas Casas Bellas, whose aim is to send information regarding our services, campaigns, newsletters and promotions which may be of interest to you. 

Please note that you can exercise your rights of access, rectification, cancellation and opposition by contacting the GRAN HOTEL BAHÍA DEL DUQUE at the following address: Avenida de Bruselas s/n, Costa Adeje 38660 - Tenerife

LEGAL NOTICE / PRIVACY STATEMENT OF THE GRAN HOTEL BAHÍA DEL DUQUE RESORT

PRIVACY STATEMENT / CONDITIONS OF USE

1. Objective and acceptance

This legal notice governs the use of the website: www.bahia-duque.com browsing the website www.bahia-duque.com, automatically makes you a User of said website and implies full, unreserved acceptance of each and every one of the stipulations included in this Legal notice, which is subject to modification. The User must ensure correct use of the website, in accordance with the law, the principles of good faith, law and order, trading customs and this Legal Notice. The User will be answerable to COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. and to any third parties, for any damages caused by any failure to comply with the above-stated obligation.

2. Conditions for access and use

The website and its services are free of charge and open to all. Nevertheless, certain services (the electronic newsletter) are subject to Users completing a registration form, guaranteeing the truthfulness and accuracy of all information provided to COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A and accepting sole responsibility for any false or inaccurate declarations made. The User expressly undertakes to make appropriate use of the contents and services offered, and not to use them for:

a) Disseminating unlawful, violent, pornographic, racist, xenophobic or offensive contents, contents that seek to justify or support terrorism or, in general, are contrary to the law or the principles of law and order.

b) Inserting computer viruses into the net or carrying out actions which may alter, ruin, interrupt or generate errors or damage in the electronic documents, data or physical or logical systems of COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. or any third parties, or which may prevent other Users from accessing the website and its services.

c) Trying to access restricted areas of the computer systems belonging to COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. or third parties, or, where appropriate, extracting information.

d) Violating the intellectual or industrial property rights, or the confidential nature of the information belonging to COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. or third parties.

e) Impersonating another User, a member of the public administration or any other third party.

f) Reproducing, copying, distributing, making available to or publicly communicating, transforming or modifying the Contents in any other way, unless it is with the authorisation of the holder of the corresponding copyright or said action is permitted by law.

g) Collecting data for advertising purposes or sending publicity of any kind or any sales communications or other kinds of commercial notices unless the recipient’s consent has been requested and granted in advance. All the contents of the website, such as texts, photographs, graphic images, pictures, icons, technology and software, as well as its graphic design and source codes, together constitute a piece of work belonging to COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. None of the exploitation rights to this work are ceded to Users, over and above that strictly necessary for the correct use of the website. In short, the Users who access this website may view the contents and, where appropriate, make authorised private copies, providing the elements reproduced are not then ceded to third parties or installed in servers connected to networks, and are not subsequently exploited in any way. Similarly, all trademarks, commercial names or distinctive signs of any kind which appear on the website are the property of COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A., and Users have no right whatsoever to use or access them.

The distribution, modification, cession or public communication of the contents are strictly prohibited, as is any other act which has not been explicitly authorised by the holder of the exploitation rights.

 3. Privacy statement

When we require information from you, we will always explicitly request that you provide it voluntarily, through the data collection forms provided to this end on the website. In the event of a User providing personal details of a third party, he/she undertakes to inform said third party previously of the content of this data protection policy, providing them, if necessary, with a printed copy of this statement. Similarly, when the information in question refers to a minor and is provided by the minor him or herself, COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. will automatically assume that the minor in question has the consent of his/her legal guardians, and accepts no responsibility for any failure to comply with this requisite. In accordance with that stipulated in art. 4 of the Spanish Organic Law on Data Protection, the User undertakes to provide true, accurate, complete and up-to-date information, which is truthful and which reflects the User’s current situation. The information received through the forms and emails sent by Users requesting further details regarding our services will be incorporated into an automated personal data file entitled “USUARIOS WEB” (website users). This file is under the responsibility of COMPAÑÍA DE LAS ISLAS OCCIDENTALES, which will treat the information with the utmost confidentiality, exclusively for the purposes of providing the requested services and sending information regarding its products and services, and those of the companies which form part of the group commercially known as COMPAÑÍA DE LAS ISLAS OCCIDENTALES (www.cio-occidentales.com), with all the legal and security guarantees established by Organic Law 15/1999 of 13 December on the Protection of Personal Data and Act 34/2002 of 11 July on Information Society Services and ECommerce. COMPAÑÍA DE LAS ISLAS OCCIDENTALES S.A. undertakes to inform customers of the purposes for which the personal details provided over the website will be used. Information can be provided by means of diverse different forms:

1.) New Customer Forms

When completing any request, the User accepts and authorises COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. to use and process the personal details provided and generated for its own purposes, including the purposes of offering customised products and services and of improving our commercial relations with customers. The User also consents to their details being ceded to other companies in the Group commercially known as Compañía de las Islas Occidentales, in order to provide the best possible customer service and to send them information about our products and services.

2.) On Line Reservations

By completing the On Line Reservations form, the User accepts and authorises the Group to use and process (in an automated fashion) their personal details with the aim of making the requested reservation, offering customised products and services and improving our commercial relations with customers. They also consent to having their details ceded to the other companies which make up the Group commercially known as Compañía de las Islas Occidentales and their associates from the tourist, leisure, catering, hotel, travel agent’s and car hire sectors, both in Spain and abroad, for the purposes stated above. Also, customers making a reservation are informed that their personal and reservation details will be ceded to the companies involved in the reservation and/or travel process, as well as to the hotel in question, regardless of the country in which said companies may be based. Consequently, international data transfer

may take place, although always with the exclusive aim of managing the reservation and guaranteeing its successful completion.

3.) List of Job Openings Form

By completing the List of Job Openings application, the User accepts and authorises COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. to use and process (in an automated fashion) their personal details and the information provided, including it in our personnel selection database with the aim of enabling them to participate in staff selection processes for the various hotels and companies belonging to the Group commercially known as COMPAÑÍA DE LA ISLAS OCCIDENTALES. The User also consents to having their details ceded to the companies which make up the GROUP commercially known as COMPAÑÍA DE LAS ISLAS OCCIDENTALES and their associates in the tourist, leisure, catering, hotel, travel agent’s and car hire sectors, both in Spain and abroad, for the exclusive purpose of personnel selection.

COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. hereby informs the User that they may exercise their right to access, correct, cancel and oppose these details by writing to the processing manager at the COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A.’s Personnel Selection Department.

4.) Registration for the offer and promotion mailing list.

The Group commercially known as COMPAÑÍA DE LAS ISLAS OCCIDENTALES hereby informs you that your e-mail address will be included in an automated file (mailing list) with the aim of providing you with information (e-mails) about our latest news and offers. In accordance with that established in the above paragraphs, COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. undertakes not to cede, sell or share your data with third parties without your explicit consent. Similarly, COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. will cancel or correct your data when inaccurate, incomplete or when they are no longer necessary or pertinent for their stated purposes, in accordance with that stipulated in Organic Law 15/1999 of 13 December on the Protection of Personal Data. Users may withdraw their consent and exercise their right to access, correct, cancel or oppose said data, by writing to the following address COMPAÑÍA DE LAS ISLAS OCCIDENTALES, AVENIDA FRANCISCO LA ROCHE 15.17 SANTA CRUZ DE TENERIFE. Users must always identify themselves clearly and expressly indicate the right to be exercised, either on the website or by e-mail. COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. takes the security measures required by the Security Measure Regulation approved by Royal Decree 1720/2007 on 21 December. Nevertheless, COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. accepts no responsibility for any damages caused by alterations made by third parties to its computer systems, electronic documents or user files. COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. may use “cookies” when providing its website services. “Cookies” are physical files containing personal information lodged in the User’s terminal. The User may configure their web browser so as to prevent the creation of cookies, or to warn of their existence. If the User opts to leave our website through a link to another website not belonging to our company, such as the reservations payment page, COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. accepts no responsibility for the privacy statements of said websites or for the cookies that they may save in the User’s computer. Our policy regarding electronic mail is based on sending only those notifications that the User has consented to receive. If you prefer not to receive any e-mail messages, in accordance with that stipulated in art. 22 of Act 34/2002 on Information Society Services and E-Commerce (Spanish law LSSICE) we offer you the possibility of exercising your right to cancel and refuse receipt of these messages through the messages themselves.

4. Procedure in the event of illicit activities

In the event that any User or third party detects or suspects events or circumstances which indicate the illicit use of any of the website’s contents and/or the carrying out of any such activities on the websites included in or accessible from the website, they should notify COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. immediately, identifying themselves clearly, specifying the supposed infractions and expressly declaring and assuming responsibility for the accuracy of the information provided.

5. Notifications

All notifications and communication between Users and COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. will be considered valid, for all pertinent purposes, when carried out by postal mail or over the telephone. User should contact COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A.

either by:

a) sending a letter by conventional mail to the following address: COMPAÑÍA DE LAS ISLAS OCCIDENTALES, AVENIDA FRANCISCO LA ROCHE 15.17 SANTA CRUZ DE TENERIFE, 38001.

b) or by dialling +34 922 100 500

6. Modification and updating of the statement

This statement may be modified at any moment (being duly published on this same website) due to changes in legal requirements, changes in jurisprudence and, in general, changes in the business activities and strategy of COMPAÑÍA DE LAS ISLAS OCCIDENTALES, S.A. Publication and access by Users will be effected over the website, and all relations established with Users prior to the change will be governed by the regulations in effect at the moment they accessed the website in order to establish said relationship.

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Islas Canarias
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